Central Reservations Agent

We have a fantastic new vacancy for a Full Time, Reservations Agent in our Central Reservations Office based in Maldron Hotel Portlaoise.

Our Central reservations office is a busy & friendly environment to work in. You will be answering calls & queries for all of our hotels across Ireland, Germany & the UK.


Objective of the Role

Reporting to the Central Reservation Manager, the Reservations Agent will take reservation calls & live chat enquiries for all of our hotels across Ireland, the UK & Germany.


Key Duties and Responsibilities

  • Making reservations for our 50+ hotels across Ireland, the UK & Germany.
  • Answer live chat queries from our websites.
  • Processing & Issuing Gift Vouchers
  • Helping customers with queries.
  • Daily Reporting duties



  • The ideal candidate will have experience in a busy environment, dealing with customer calls / live chat queries.
  • Be a team player.
  • Have excellent organisational skills.
  • Be fluent in English.
  • Provide excellent customer service for all departments.
  • Must be customer focused and maintain high levels of customer service    


Hours of Work: 5 days over 7 days, Monday to Sunday. Shifts vary between 9am and 8pm.


  • Food and Beverage Discount in all Dalata Hotels (Ireland, UK & Germany)
  • Group Wide Discounts on Hotel stays (Ireland, UK & Germany)
  • Complimentary Staff Parking
  • Staff Meals on Duty
  • Increased Annual Leave Entitlement for Each Year of Service
  • Training & Development Programme

About Dalata:

Dalata Hotel Group – Ireland’s largest hotel group. As Dalata continues to grow and expand it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating over 4000 jobs and investing over €110m in the Irish economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

Central Reservations Agent
Portlaoise, County Laois, Ireland
Permanent - Full-time
Job reference: RM882949PorCRA